Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.
We can all think of organisations that we would recognise as being excellent. They may well operate in different environments, with different stakeholder constituencies, and come in all shapes and sizes but what they share is a common mindset that is based on a number of attributes and ways of working that separate them from the crowd.
The Fundamental Concepts of Excellence outline the foundation for achieving sustainable excellence in any organisation. They can be used as the basis to describe the attributes of an excellent organisational culture. They also serve as a common language for top management.
These eight Concepts have been identified through a rigorous process that included benchmarking globally, searching extensively for emerging management trends and, last but not least, a series of interviews with senior executives from a cross-section of industries operating across Europe. Each of the Concepts is important in its own right but maximum benefit is achieved when an organisation can integrate them all into its culture.
The Fundamental Concepts are:
Excellent organisations consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities.
Excellent organisations have a positive impact on the world around them by enhancing their performance whilst simultaneously advancing the economic, environmental and social conditions within the communities they touch.
Excellent organisations enhance their capabilities by effectively managing change within and beyond the organisational boundaries.
Excellent organisations generate increased value and levels of performance through continual improvement and systematic innovation by harnessing the creativity of their stakeholders.
Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics.
Excellent organisations are widely recognised for their ability to identify and respond effectively and efficiently to opportunities and threats.
Excellent organisations value their people and create a culture of empowerment for the achievement of both organisational and personal goals.
Excellent organisations achieve sustained outstanding results that meet both the short and long term needs of all their stakeholders, within the context of their operating environment.
The Fundamental Concepts of Excellence form the basis for the criteria of the EFQM Excellence Model.