If you put a group of people in a room and ask them what Excellence is, you will receive many different answers but they should have something in common: Excellence is about doing your best... And every day, we are reminded of how important it is to strive for excellence, be it in life or at work. By nurturing a culture of excellence within your organisations, you open the path to success.
For several years now, we’ve faced challenges such as the economic crisis and sometimes we’ve felt deflated. Making ends meet or being satisfied by reaching basic expectations isn’t enough these days. Only organisations striving for excellence can find solutions to exceed normal performances and achieve outstanding results they can sustain. They are the one we call Leaders; role model organisations and they’re always looking for opportunities to improve and be innovative because they know the world never stands still.
In order to be excellent, organisations can’t focus their efforts in just one area. They have to optimise the use and effectiveness of all of their resources within the overall organisation. Every day new opportunities, new processes or new tools & techniques appear, supporting the organisation’s development: The Balanced Score Card (BSC) provides a framework for monitoring KPIs, ISO9001 secures a robust Quality Management System, ISO26000 provides guidance for Corporate Social Responsibility (CSR), Lean helps eliminate waste and streamline processes… But how effectively do these different approaches fit together? Wouldn’t it be great to have one tool to help ensure the components of our Management System are working together to optimise performance?
After 25 years of working with organisations of different sizes, sectors or maturity, using various approaches to improve their performance, it seems clear that key elements need to be managed for an organisation to excel. We call these elements “The Fundamental Concepts of Excellence”.
Used as a strategic evaluation tool, the EFQM Excellence Model offers a holistic view of the organisation, highlighting its strengths and opportunities to improve. Used as a benchmarking tool, the Model will show how an organisation compares to its competitors and other leading organisations. Used as a management tool, it will help set the performance and competency objectives of the organisation…
The EFQM Excellence Model provides a holistic tool for assessing how effective you are in developing and delivering a stakeholder focused strategy. The 4 result areas focus on what's important to the 4 key stakeholder groups (Business, Customer, People, Society).
At its simplest level, the Model is a cause and effect diagram. If we want to achieve a different result, we need to change something we do within the organisation. The Model provides a framework for understanding which levers we need to pull in order to achieve the results we want. It helps us understand the role each part of our organisation needs to play in effectively implementing our strategy; whether that’s in an SME, a school or a global company.
And because what is considered excellent today will only be considered as adequate tomorrow, there is a continual improvement loop, feeding back the learning from the results achieved and using creativity and innovation to drive increased value for all the stakeholders.