As a fully independent organisation, EFQM (EFQM, we, us) is committed to meeting customer needs at the highest quality level in the most efficient way. We owe our success to our culture, our reputation and the trust placed in us by our customers. This is also shown in our updates, newsflashes and events.
In the context of our Mailings, we collect your personal data because you are our client or other valued contact.
We may collect information about you:
We have two legal basis for processing your personal data with respect to our Mailings: your consent or our legitimate interest if you are our client. Our legitimate interest translates into our objective to communicate relevant developments and to invite our valued clients and contacts (and their partners) to events. We also aim to only send relevant Mailings, to personalize our Mailings, and to keep our database up to date. Furthermore, we use the information provided by you to better understand the recipients of our Mailings and to improve our Mailings and service offering. Below we have schematically set out what personal data we collect about you and for what purposes.
We are required to process the personal data marked with an asterisk (*) in order to be able to send you the Mailings. Of course, you may refuse to give us certain of these personal data. Please keep in mind that this may result in us being unable to send you the Mailings or to correctly address you in these Mailings.
In the context of the purposes as listed above, we may share your personal data with third parties, such as parties that help us organise or host our events and researchers that help us analyse our Mailings.
We will ensure that, where relevant, contractual safeguards are implemented to ensure the protection of your personal data when disclosing your personal data to a third party. For example, we will enter into data processing agreements with relevant parties (providing for restrictions on the use of your personal data and obligations with respect to the protection and security of your personal data).
As a general rule, we do not share your personal data as set out above with other parties located in countries outside the European Union, which countries may offer a lower level of data protection than in Belgium. This may, however, be different in the event that we organise an event in a country outside the EU and, hence, the host of our event is located in such country.
In such case, it shall be ensured that adequate measures are taken to ensure adequate protection of your personal data in accordance with applicable data protection legislation. Generally, we will enter into the Standard Contractual Clauses (as approved by the European Commission) with the recipient of your personal data.
We will store your personal data as listed above until the moment you have informed us that you no longer wish to receive our Mailings, we cease the sending of the relevant Mailings, or it appears that your email address is no longer in use (for example when we receive a filed delivery notification). Information relating to your partner or your dietary requirements will be deleted when the particular event has taken place and we no longer need that information.
Please note that you can always unsubscribe from our Mailings or change your preferences by clicking the subscribe or unsubscribe link at the bottom of every Mailing. Further, you have the right to:
Finally, you have the right to lodge a complaint with the relevant Data Protection Authority, such as the Belgian Privacy Commission.
Our Mailings make use of tracking cookies by Click Dimensions to track visitor statistics. We use these statistics to continuously improve our Mailings, and thus offer you relevant content.