The EFQM Excellence Model

"All European organisations, both in the public and private sectors, are facing new challenges.  The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come.  The EFQM Excellence Model provides a framework that encourages the cooperation, collaboration and innovation that we will need to ensure this goal is achieved." 
Herman van Rompuy, President of the European Council

Whilst there are numerous management tools and techniques commonly used, the EFQM Excellence Model provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other.  The Model can therefore be used in conjunction with any number of these tools, based on the needs and function of the organisation, as an overarching framework for developing sustainable excellence.

Excellent organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.  The EFQM Excellence Model allows people to understand the cause and effect relationships between what their organisation does and the Results it achieves.

All organisations strive to be successful, some fail, some achieve periods of success but ultimately fade from view, and a few achieve sustainable success, gaining deserved respect and admiration.  The EFQM Foundation was formed to recognise and promote sustainable success and to provide guidance to those seeking to achieve it.  This is realised through a set of three integrated components which comprise the EFQM Excellence Model :

  • The Fundamental Concepts of Excellence
  • The Model Criteria
  • The RADAR Logic

Click here to download the light version of the EFQM Model.

  • What is Excellence?

    We often talk about it, and in general we feel we're doing an excellent job, but what is Excellence? Excellence is more than just doing well, or being good. Excellence is when people strive to be the best they can be and this applies to organisations as well...

  • 25 Years of Excellence

    Introduced by forewords of two Presidents of the European Commission as well as the EFQM Board, this book gathers over 30 testimonies from organisations at different stages of their excellence journey.  Now available for free on the ibookstore.

  • The need for a Model

    Who does the organisation work for?  The traditional view is the shareholders. But from an internal perspective, this means optimising profitability and balancing the short-term demands for dividends against the long-term sustainability of the business model.

  • Fundamental Concepts

    The Fundamental Concepts define the underlying principles that form the foundation for achieving sustainable excellence in any organisation.

  • Model Criteria

    The Criteria provide a framework to help organisations to convert the Fundamental Concepts and RADAR thinking into practice.

  • RADAR Logic

    RADAR is a simple but powerful management tool that can be applied in different ways to help drive continuous improvement.

  • EFQM Model in Action

    Discover examples which support the practical deployment of the EFQM Excellence Model.  You will not only learn about our Model's 9 Criteria, but you will also be able to perform an initial assessment of your organisation.  If you are willing to improve your organisation, this is the first step to get started! 

  • Starting your journey

    The beauty of the EFQM Model is that it can be applied to any organisation, regardless of size, sector or maturity. How, where, why to start your journey?

  • Developing your capabilities

    The secret to successfully implementing the EFQM Excellence Model, as with any management approach, is to integrate it into "the way you work".

  • Sustaining Excellence

    Why do they do this? Because excellent organisations never stand still; they are always looking for the next opportunity to learn and improve.

  • Brand your organisation as an EFQM Excellence Model Sponsor

    Associate your organisation with the EFQM Excellence Model to showcase your successful experience and build awareness among more than 50,000 model-users.  For the last 30 years, EFQM managed the development of the Model, incorporating the learnings from organisations to ensure it offers a path for sustainable excellence.  There is one sponsorship package that will fit your organisation's scope... 

The new ISO Standards & the EFQM Model

Events calendar

25 Years of the EFQM Model