Publications

  • EFQM Framework for the Hospitality and Tourism Industry

    How Hospitality and Tourism Organisations can interpret and implement the EFQM Excellence Model 2013 

    Hospitality Organisations continue to face significant challenges, both in achieving profitability in the current operating environment, and also in seeking to position themselves to respond to growth opportunities.  This has implications not only for the individual enterprises concerned, but also for the industry overall and providing targeted support for Hospitality Organisations will be a core feature in enhancing recovery prospects. This EFQM Framework supports the hospitality and tourism industry competitiveness through the implementation of innovative solutions to defined challenges, and by encouraging Leaders to implement proven excellence models and frameworks.

  • EFQM Excellence Model

    EFQM Model 2013

    Regardless of sector, size, structure or maturity, organisations need to establish an appropriate management framework to be successful. The EFQM Excellence Model is a practical, non-prescriptive framework that enables organisations to assess where they are on the path to excellence; provide a common vocabulary and way of thinking about the organisation; integrate existing and planned initiatives; provide a basic structure for the organisation's management system.

    Your guide to the EFQM Excellence Model 2013, providing detailed information on the Fundamental Concepts, the Model Criteria, the RADAR Logic and how these 3 elements interact with each other.

    Available in ePublication : iBookstore - Kindle

  • Assessing for Excellence

    EFQM Assessment Tools

    This brochure explains the process and provides practical examples of different techniques for undertaking Self-Assessment using the EFQM Excellence Model. It positions Self-Assessment as an important tool for organisations when determining their future strategic direction. It illustrates the way in which the output should be linked to improvement action and an organisation's business planning process.

    Your route map through the various self-assessment techniques available and their rationales, helping understand the various outputs to be expected from the particular technique undertaken.

    Available in epublications: iBookStore - Kindle

  • EFQM Framework for Sustainability

    How does Sustainability map across the EFQM Excellence Model?

    This document describes the success criteria for Sustainability and maps them to the EFQM Excellence Model, thus ensuring a comprehensive and balanced approach to planning and implementing Sustainability.  Many new examples of what we’d expect to observe in an “excellent organisation” have been added.  These are designed to help understand what’s possible and inspire your own sustainability program.

    Available in ePublications : iBookStore - Kindle

  • Benchmarking Guidelines

    Where does benchmarking fit in the EFQM Model?

    The concept of benchmarking is embedded in the Concepts and Criteria of the EFQM Excellence Model but is most visible in the RADAR. It’s quite possible that if your organisation is going to do something completely new, benchmarking could be included in part of the planning and development of an approach you’re developing to support this activity. However, it’s generally more common that we’re trying to improve an existing approach. If we look at the RADAR attributes in more detail, it’s easier to see where benchmarking comes into play.

    EFQM Member? You can download the PDF version of this FREE from the Knowledge Base!

    Available in epublications : iBookStore - Kindle

  • Fundamental Concepts of Excellence

    EFQM Model 2013

    Excellent Organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.

    Your access to the Fundamental Concepts of Excellence in detail. We believe that their incorporation into the ways of working of any organisation will help it to improve its overall performance.  Each of the Concepts is important in its own right but maximum benefit is achieved when an organisation can integrate them all into its culture.

  • Customer Perception

    EFQM Benchmark Report

    The Key to Happy Customers? Take Good Care of Your Employees. What goes along with keeping your customers happy is who is helping to keep your customers happy - your employees. If you build a positive working environment for your employees it’ll be much easier for them to deliver a positive experience and add value for your customers.

    Your access to benchmark data on Customer. The data contained in this report has been provided by applicants from the European Excellence Award processes from 2008 to 2013.

  • People Perception

    EFQM Benchmark Report

    Organisations know that they must have the best talent in order to succeed in the hypercompetitive and increasingly complex global economy. Along with the understanding of the need to hire, develop, and retain talented people, organisations are aware that they must manage talent as a critical resource to achieve the best possible results. Talent is an increasingly scarce resource, so it must be managed to the fullest effect.

    Your access to benchmark data on People.  The data contained in this report has been provided by applicants from the European Excellence Award processes from 2010 to 2014.

  • Determining Excellence

    EFQM Assessment Tools

    When you start a road trip, before starting your engine and deciding the route to be taken, you first need to know your current position.  When you consider starting a journey towards Excellence, it is exactly the same: before selecting and implementing improvement actions, you first need to have a structured picture of your organisation in order to comprehend your current level of Excellence.

    Your quick way to determine your organisation's position against a framework of Excellence. This Questionnaire consists of 44 equally weighted and balanced statements driven from the EFQM Excellence Model.

  • Understanding an organisation's stakeholders

    EFQM Deployment Tools

    As stakeholders have either influence or interest in the performance of the organisation, it is key that any organisation has clearly identified the different stakeholder groups, understands their level of influence and takes their opinions, priorities and concerns into account when developing and reviewing strategy and supporting policies.

    Your access to approaches used to identify the key stakeholders of your organisation. Depending on the size, scope and core activities of your organisation, you should select the method, which you think best meets your needs.

    EFQM Member? You can download the PDF version of this FREE from the Knowledge Base!

  • Perception Surveys

    EFQM Deployment Tools

    The field of Market Research is constantly evolving, with new theories and analytical techniques being developed, in addition to existing ones being refined based on new learning. Taking a holistic view to collecting and collating the perception data from the different stakeholder groups is crucial to gaining a clear understanding of their needs and expectations.

    Your access to practical insights into developing stakeholder perception surveys. The majority of the approaches described in this guide are relevant to each of stakeholder groups : customer, people and society.

    EFQM Member? You can download the PDF version of this FREE from the Knowledge Base!

  • EFQM Management Document

    EFQM Assessment Tools

    The EFQM Management Document provides a simple format for describing how the strategic objectives of an organisation are being implemented. It uses the framework of the EFQM Excellence Model to describe the key approaches adopted, how they are being deployed and the results achieved.

    An efficient way of describing your organisation's activities and achievements. The EFQM Management Document provides a simple, holistic overview of the key activities undertaken by the organisation, where the key approaches are implemented and who is responsible for ensuring they deliver the expected results.

    EFQM Member? You can download the PDF version of this FREE from the Knowledge Base!

  • DMAIC Improvement Methodology

    EFQM Deployment Tools

    DMAIC is a structured approach for problem solving. It is often used in Six Sigma or Lean approaches to define the stages of a project. It provides a framework for understanding the root causes of a problem and then developing appropriate solutions to eliminate them.

    Your simple way to start use DMAIC principles to structure improvement projects in your organisation. There is a clear alignment between the DMAIC approach and the RADAR, although the RADAR is an ongoing cycle which looks at continually improving and refining approaches over time.

    EFQM Member? You can download the PDF version of this FREE from the Knowledge Base!

  • Excellence One Toolbook

    EFQM Deployment Tools

    It is a practical set of tools that you can use with the teams you lead. It encompasses the templates, checklists and help-cards you need to make a difference, which provide a comprehensive coverage of techniques that can be applied across the EFQM Excellence Model.

    Your supports to day to day activities by providing necessary guidance to make things happen. Learn the tools, apply them, reflect on what you have learnt - little by little, you will grow your individual abilities, you will become skilful at facilitating teams, selecting the right tools and even inventing the ones you need.

  • Enterprise 2.0

    EFQM Assessment Tools

    The EFQM Framework for Enterprise 2.0 has been developed to provide organisations with a holistic and universal approach towards excellence in managing their Enterprise 2.0 strategy. This document describes the success criteria for Enterprise 2.0 and maps them to the EFQM Excellence Model.

    Bring the power of collaboration to your organisation.  Enterprise 2.0 is the use of "Web 2.0" technologies within an organisation to streamline business processes while enhancing collaboration - connecting people through the use of social media tools.

    EFQM Member? You can download the PDF version of this FREE from the Knowledge Base!

  • Corporate Data Quality Management

    EFQM Assessment Tools

    This document describes the Framework for Corporate Data Quality Management (CDQM). It is based on the EFQM Excellence Model and supports organizations in the assessment and analysis of remedies for missed opportunities and unexploited potentials of CDQM.

    Your opportunity to coordinate CDQM activities. EFQM and the Institute for Information Management of the University of St. Gallen (IWIHSG) have a strategic alliance to promote Corporate Data Quality Management (CDQM) to European organizations and their partners.

  • EFQM Framework for Marine Excellence

    EFQM Assessment Tools

    Whilst there are numerous mandatory management tools and techniques commonly used in shipping, the EFQM Excellence Model provides a holistic view of the ship management company and it can be used to determine how these different methods fit together and complement each other. The Model can be used in conjunction with any number of marine management tools and control systems already used by the ship management company  based on the needs and function of the ship management company, as an overarching framework for developing sustainable excellence in a competitive industry.

Now on iBookstore

Events calendar

  • 24 October 2017

    Good Practice Visit to Enagas - ORGANISATIONAL RESILIENCE AS A KEY FACTOR

    In an environment where efficiency and agility are decisive factors for success, continuous adapt

  • 24 October 2017

    GOOD PRACTICE VISIT to Hospital Moncloa – IMPROVEMENT OF THE INTEGRATED INFORMATION SYSTEM

    Today, an efficient and future-proof Hospital Information System is a key component of a viable h

How EFQM can help you...

Answer 6 simple questions about your organisation and find out how EFQM can help you on your journey to Excellence...